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I spent most of today working on one case. A customer had a software application that auto-updated and suddenly gave license errors. There is normally a separate support team for that software, but I was unable to contact them. I did reach out to someone within $EMPLOYER that specializes in using that software, but he did not respond before the end of my workday.
Within an hour after I returned to the #hotel, I got two e-mails forwarded by him ... from their dedicated support team. The forced update was misconfigured and it turned out that every user of that software application *agency-wide* was unable to work today. They'll be pushing out a properly configured update tonight and tomorrow.